1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (phone, email, address)
• Property information and service requirements
• Payment and billing information
• Service history and preferences
• Communication records with our team

Technical Information

When you visit our website, we may collect:

• IP address and browser information
• Website usage data and analytics
• Cookies and similar technologies
• Device and location information (with consent)

2. How We Use Your Information

We use your personal information to:

• Provide pest control services and customer support
• Process bookings, payments, and service requests
• Communicate about appointments and service updates
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers and contractors who assist in service delivery
• Payment processors for billing purposes
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) when necessary

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

Under Australian Privacy Act and GDPR, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

6. Cookies and Tracking

Our website uses cookies to improve user experience and analyze website performance. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records are typically retained for 7 years as required by Australian business regulations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us: